AutoPREP Sales and Refund Policy
U.S. Consumer

Please review these policies carefully as they are the terms of sale that govern your purchases from AutoPREP, LLC (“AUTOPREP”) at the AUTOPREP website (the “Website”). These policies set out your rights and obligations with respect to your purchases, including important limitations and exclusions, such as product warranties. Your placement of an order at the Website constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.
AUTOPREP's return and refund policy is set forth below. Important: there may be limitations on your right to return and obtain a refund for products. Be sure you understand these limitation before placement of an order at the Website.
For help with an order, status information on an existing order, or other assistance with an order you already placed with the Website, please contact AUTOPREP Customer Service by email at or by phone at 1-775-354-0600, Monday - Friday from 9:00 a.m. to 5:00 p.m. Pacific time. 

U.S. Sales Only
The Website accepts orders from billing addresses within the United States and most United States territories. No shipments can be made to shipping addresses outside of the continental United States, Alaska, or Hawaii. 

Sales to End Users Only
The Website sells products to end user customers only and subject to the End User License Agreement (“EULA”). You may not purchase products for resale. AUTOPREP reserves the right to refuse or cancel your order if AUTOPREP suspects you are purchasing for resale.

Electronic Software Downloads
Software products purchased from the Website will only be shipped via download from the Website. At the time of checkout, AUTOPREP will first obtain an authorization from the credit card or PayPal account you have provided the Website, and once that authorization has been received, will email you a unique ID and a link so you can begin downloading your software. If your credit card company does not provide a prompt authorization to charge your card, AUTOPREP will send you separate instructions for completing your purchase and download at a later time.
If your connection to the Website is interrupted in any way during download, you can use your ID and password to begin the downloading process again. The AUTOPREP software can only be downloaded once per purchase. If you experience a problem downloading the software, contact AUTOPREP Support for assistance. Once you complete your download, AUTOPREP will send you an email acknowledging your purchase.
AUTOPREP will charge sales tax for downloaded software purchases if local law in the jurisdiction where you reside requires AUTOPREP to do so. 

Payment Methods
AUTOPREP accepts PayPal and most major credit cards associated with a billing address within the United States and most United States territories. AUTOPREP will require the credit card security code for your card to protect against the unauthorized use of your credit card number by other persons. The security code is an individual three- or four-digit number specific to your card that may be printed, depending on the type of card, on the face of your card above the embossed account number or on the back of your card, on the signature panel.
When you provide the Website with your card information, AUTOPREP will obtain a pre-approval from the card company for the amount of the order, including sales tax when applicable, which may result in a corresponding block on your available credit while the pre-approval remains in place. AUTOPREP will not bill your credit card or process a transaction under your PayPal account until your order ships.

Sales Tax
As noted above, in addition to the price of your purchase, AUTOPREP will charge you sales tax based on your shipping address and the sales tax rate in effect at the time your order is billed. If the sales tax rate for the state to which your order is being shipped changes before the product is shipped, the rate in effect at the time your order is invoiced will apply. The acknowledgment of your purchase you will be sent will include the final amount charged, including any applicable sales tax.

Tax-Exempt Orders
As all orders are processed on-line, AUTOPREP does not accept any state or federal tax-exemption certificates.

Your total order price will include the price of the product on the day of shipping plus any applicable sales tax. AUTOPREP reserves the right to change prices for products on the Website at any time and particularly to correct pricing errors that appear on the Website. AUTOPREP reserves the right not to complete an order for a product that has been incorrectly priced.

Product Warranty
By purchasing a product at the Website, you acknowledge that you are aware that there is no warranty on that product and you accept such terms and conditions.
Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the disclaimers, exclusions or limitations may not apply to you, and you might have additional rights.
Software Licenses
Your use of AUTOPREP software is on the terms of the EULA in effect for the software at the time of purchase. You will be asked to agree to the terms of the applicable license before you download the software. You may review the EULA by sending a request to Please be aware, however, that your purchase is subject to the EULA that accompanies the software and you must agree to the terms and conditions of that EULA when you download the software. That EULA may differ from the EULA you can review. Be certain to read the EULA carefully before you download the software. Once the AUTOPREP software has been downloaded it cannot be returned.

Return and Refund Policy
The AUTOPREP software cannot be returned once it has been downloaded. The only exception is if the licensing for the software will not allow the software to be used. In the event this occurs, contact AUTOPREP Support for assistance. AUTOPREP will attempt to resolve the licensing issue, usually through allowing the AUTOPREP software to be downloaded a second time, and subject to a different licensing code. Only is such a licensing problem cannot be resolved will AUTOPREP provide a full refund, and only if the refund can be processed through the original credit card of PayPal account provided for the purchase.  

Other Terms and Conditions
AUTOPREP is not responsible for typographical errors. AUTOPREP reserves the right to cancel any order you have placed if there was a typographical error on the Website concerning the pricing of any product you ordered when you placed the order.
AUTOPREP reserves the right to change the terms and conditions of sale at the Website at any time.
AUTOPREP may make changes to any products or services offered at the Website, or to the applicable prices for any such products, at any time, without notice.
AUTOPREP reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Website for any reason; (2) to modify or change the Website and any applicable policies or terms; and (3) to interrupt the operation of the Website as necessary to perform routine or non-routine maintenance, error correction, or other changes.
To the extent permitted by law, all sales at the Website are governed by Nevada law, without giving effect to its conflict of law provisions.
If any of the aforementioned policies are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such policy shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the policy, so that the policies shall remain in full force and effect.
AUTOPREP’s failure to insist on or enforce strict performance of these policies shall not be construed as a waiver by AUTOPREP of any provision or any right it has to enforce these policies, nor shall any course of conduct between AUTOPREP and you or any other party be deemed to modify any provision of these policies.
These policies shall not be interpreted or construed to confer any rights or remedies on any third parties.

Effective date May 6th, 2010